“For us techies and semi-techies, it is hard to understand why the folders still prevail, no matter how hard we fight to finally end their reign. But what we often do not recognize is that we force staff to change the way they have been working for decades.”

writes Prinomic in their white paper and continues:

“Tagging documents, instead of filing them away in folders, is not what people are used to. After all, everyone wants to be 100% certain they will find their documents again. And subconsciously, none of us cares that much about whether or not others can find them too and whether the organization as a whole benefits from the knowledge created through the daily use of metadata. This leads to the constant recreation of information and the resulting loss of countless productive staff hours.”

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